5* Joseph Google Review

The Granite Shop installed countertops for my kitchen and bathrooms in October 2023. Everything was smooth and here is my experience with them. Phone Inquiry: When I first called them for information, the sale manager, Scott was very friendly. Show-room: When we visited their show room off Niagara Falls Blvd, Scott was very knowledgeable. He didn't "push" the sale. He demonstrated that he was there to provide information customers need and help you to make a decision. Template process: Sean who did the template showed up on time. He also went over the blueprint with me to make sure the design was what we agreed upon originally. He also answered all the technical questions. Installation: The crew was great. They showed up on time and worked smoothly and quietly to finish up the installation. They also went over maintenance process with me. Customer service after installation: We noticed there was a short scratch on one bathroom countertop. We didn't know how it happened. We called Scott about it. I was very happy for his quick response. We all experienced some bad customer service that we got pushed around and keep calling with no response. Instead, Scott sent out the repair team to take care of it on their cost. They did a great job for my upgrade project.

Topics: 5* Joseph Google Review Buffalo Countertops Niagara Falls Countertops New York Buffalo Countertops

The Granite Shop

The Granite Shop in Buffalo, New York is a leading provider of custom granite and quartz countertops for homes and businesses. The company has been in operation for several years and has built a reputation for quality craftsmanship and excellent customer service. [BR][BR] The Granite Shop offers a wide variety of natural stone and engineered stone options, including granite, marble, quartz, and quartzite. Customers can choose from a wide range of colors and patterns to match the aesthetic of their home or business. The company also offers edge profiles, backsplashes, and other customization options to ensure a perfect fit. [BR][BR] One of the unique things about The Granite Shop is its state-of-the-art fabrication facility, which is equipped with the latest technology to ensure precision and accuracy.